Terms & Conditions

Effective from 05 October 2023

You may use VOE’s services only in compliance with these Terms only if you have the power to form a contract with VOE and are not barred under any applicable laws from doing so. voe.sx may continue to change over time as we refine and add more features. We may stop, suspend, or modify voe.sx at any time without prior notice to you. We may also remove any content from voe.sx at our discretion.


Owner & company responsible for VOE:

Luna Cloud Storage LLC
New Horizon, Ground Floor,
3 ½ Miles Philip S.W. Goldson Highway,
Belize City, Belize

Registration No. IFSC/200/LLC 1148/21
Incorporated, regulated and operating under the laws of Belize.
Luna Cloud Storage LLC operates under all applicable licenses and complies with all regulatory requirements.


contact(at)voe(dot)sx
www.voe.sx

Data protection requests
contact.privacy(at)voe(dot)sx

Third-party service provider company which handles the technical implementation & maintenance for VOE:

Logo
InvestBytes Global Limited
contact(at)investbytes-global(dot)com
www.investbytes-global.com
(no support!)

Web Site License.

As a user of voe.sx, you are granted a non-exclusive, non-transferable, revocable, limited license to access and use voe.sx and content in accordance with these Terms and Conditions. VOE may terminate this license at any time for any reason at its sole and absolute discretion.

Age requirements.

VOE is intended for use by adults only. Individuals below the age of majority in their jurisdiction are strictly prohibited from accessing or using the service unless they have obtained explicit permission from their parents or legal guardians. Advertising displayed on VOE may include content that is intended solely for adults.

The service provided by VOE is not intended for individuals below the age of 13. By accessing or using the website, you represent and warrant that you are of legal age or have obtained necessary parental permission, and that you exceed the minimum age requirement of 13 years old.

Web Site Access.

It is a condition of your use of voe.sx that all the information that you provide to VOE is correct, current, accurate, adequate and complete. VOE has the right to refuse you access to voe.sx or any of its resources and to terminate or suspend your access at any time if VOE believes that the information you provide is not correct, current, accurate, adequate or complete. However, VOE has no obligation to verify the correctness, currency, accuracy, adequacy, completeness or usefulness of any information that you have provided.

Upon submission of the user registration form and, where required, the applicable fee, VOE may provide you, at its sole and absolute discretion, access to the secure sections of voe.sx. VOE reserves the right to cancel your username and password at its sole and absolute discretion, without notice to you, where voe.sx is used by you for improper purposes.

Accounts, Passwords and Security.

Certain features or services offered on or through voe.sx may require you to open an account (including setting up an user name ID and password). You are solely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify VOE immediately of any unauthorized use of your account or password, or any other breach of security.

You may be held liable for losses incurred by VOE or any other user of or visitor to voe.sx due to someone else using your user name, email, password or account as a result of your failing to keep your account information secure and confidential. You may not use anyone else’s VOE user name, email, password or account at any time without the express permission and consent of the holder of that username, password or account. VOE cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Restrictions on Use.

You may use voe.sx for your own personal purposes as expressly provided by these Terms and Conditions for Basic VOE accounts. You may use voe.sx for either personal or commercial purposes as expressly provided by these Terms and Conditions. Commercial use is only permitted with a separate special contract, as different legal conditions (e.g. liability rules) apply here.

You may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sub-license, or create derivative works from voe.sx or its content. Nor may you use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users. You may not use any robot, spider, other automatic device, or manual process to monitor or copy voe.sx or the content without VOE’s prior written permission. You may not copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non-profit or public purposes all or any portion of voe.sx, without the prior written consent of VOE.

You may not use or otherwise export or re-export VOE or any portion thereof, the content or any software available on or through voe.sx. Any unauthorized use of voe.sx or its content is prohibited. VOE is committed to preserving the integrity of our system and security of our products and services, as well as protecting all rights arising from voe.sx’s products and services including, but not limited to, intellectual property and commercial rights. VOE shall seek all remedies and damages legally available against any person or entity violating this provision or otherwise causing harm.

VOE Application.

THIS PRODUCT (FURTHER CALLED "VOE", "VOE.SX"), INCLUDING THE WEB APPLICATION AND ANY ACCOMPANYING DOCUMENTATION, SOURCE CODE, ARE COPYRIGHTED AND PROTECTED BY COPYRIGHT LAWS AND INTERNATIONAL COPYRIGHT TREATIES, AS WELL AS OTHER INTELLECTUAL PROPERTY LAWS AND TREATIES EXCLUDING THE UPLOADED USER CONTENT OF THE VOE CUSTOMERS THAT ARE VISIBLE IN THIS APPLICATION. IT IS NOT ALLOWED TO COPY, MODIFY OR ILLEGALLY STORE THE PROGRAM CODE OF THIS WEB APPLICATION OFFLINE.

IT IS ALSO PROHIBITED TO MAKE A GRAPHIC IMAGE COPY (TECHNICALLY OFTEN CALLED "SCREENSHOT") OF OUR PRODUCT. BY USING VOE, IN WHOLE OR IN PART, YOU ARE ACKNOWLEDGING THAT VOE IS THE SOLE OWNER OF THE TRADEMARK AND PROMISING THAT YOU WILL NOT INTERFERE WITH VOE'S RIGHTS IN THE TRADEMARK, INCLUDING CHALLENGING ITS USE, REGISTRATION OF, OR APPLICATION TO REGISTER SUCH TRADEMARK, ALONE OR IN COMBINATION WITH OTHER WORDS, ANYWHERE IN THE WORLD, AND THAT YOU WILL NOT HARM, MISUSE, OR BRING INTO DISREPUTE ANY VOE'S TRADEMARK.

THE GOODWILL DERIVED FROM USING ANY PART OF VOE'S TRADEMARK EXCLUSIVELY INURES TO THE BENEFIT OF AND BELONGS TO VOE. EXCEPT FOR THE LIMITED RIGHT TO USE AS EXPRESSLY PERMITTED UNDER THESE AGREEMENT, NO OTHER RIGHTS OF ANY KIND ARE GRANTED HEREUNDER, BY IMPLICATION OR OTHERWISE. WE RESERVE THE RIGHT TO SUE FOR DAMAGES IN THE AMOUNT OF USD 100 MILLION FOR MISUSE OF OUR TRADEMARK "VOE".

Proprietary Information.

VOE’s content are protected under intellectual property laws and regulations of nations in which voe.sx is directed. All content, including the collection, arrangement and assembly of such content, is the exclusive property of VOE. You shall not permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of VOE. The restrictions set out herein shall not apply to the limited extent the restrictions are prohibited by applicable law. Trade-marks, service marks and logos appearing in voe.sx are the property of VOE or the third party that provided the trade-marks, service marks and logos to VOE.

VOE and any third party that provided trade-marks, service marks and logos to VOE retain all rights with respect to any of their respective trade-marks, service marks and logos appearing in voe.sx. Nothing contained on voe.sx should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trade-mark displayed on voe.sx.

Conduct and Use of Web Site.

It is a condition of your use of voe.sx that you will access and use voe.sx in a professional, responsible and business-like manner in accordance with applicable laws.

Your Content.

By using voe.sx, you provide us with your information, files, and folders that you submit to voe.sx which you retain ownership of; these Terms do not grant us any rights to your content or intellectual property except for the license to use your material to provide you with our services such as hosting your files, or sharing them at your discretion. This includes product features visible to you, for example, image thumbnails or document previews. It also includes design choices we make to technically administer voe.sx.

You are solely responsible for your conduct, the content of your files and folders, and your communications with others while using voe.sx. For example, it is your responsibility to ensure that you have the rights or permission needed to comply with these Terms and Conditions. In general, VOE will only share your materials with others as set out in the VOE Privacy Policy.

VOE may choose to review public content for compliance with our Policies, but you acknowledge that VOE has no obligation to monitor any information on voe.sx. voe.sx reserves the right to disable access to files and/or folders after long periods of inactivity. VOE is not responsible for the accuracy, completeness, appropriateness, or legality of files, user posts, or any other information you may be able to access using voe.sx.

Sharing Your Content.

voe.sx provides features that allow you to share your content with others or to make it public. VOE gives you many options that include, but are not limited to, your ability to copy, modify, or share your content. It is your responsibility to carefully consider what content you choose to share or to make public. VOE takes no responsibility whatsoever over the sharing, distribution, copying or modification of your content.

Applicable Fees, Renewals and Cancellations.

Account fees are due and payable by you immediately upon subscription and will be automatically renewed and the applicable membership fee will be charged to the method of payment provided to VOE at the beginning of the renewal subscription period. Prior to being charged the applicable membership fee, you will receive a notification email reminding you of the renewal of your membership and the amount that is to be charged. To cancel the automatic renewal of your Account, change your profile settings or inform VOE by email.

You may cancel your subscription to voe.sx services at any time. To do so you must contact VOE through the VOE Ticket System, by phoning VOE or through email. In order to receive a full refund of your subscription fee, you must cancel your services within 30 days of starting the subscription. For cancellations requested outside of this time frame shall be processed without a refund.

VOE only offers refunds if the product or service ordered has not yet been used. VOE reserves the right to charge processing fees. In case of late or delayed payment, including partial payment, the customer is liable for any additional costs, including processing fees.

Linking to VOE.

You may provide links to voe.sx, provided (a) you do not remove or obscure, by framing or otherwise, any portion of voe.sx, and (b) you discontinue providing links to voe.sx if requested by VOE. If you link to voe.sx, you agree to abide by these Terms and Conditions.

If you integrate any content from VOE into your website, you agree not to integrate any measures that may block the display of advertisements or similar content, or that may alter them technically or visually in any way. You agree to abide by all applicable laws and to be in possession of all necessary rights, licenses or certificates. You agree to ensure that your users are informed of the contents of these terms and conditions e.g. to comply with the local data protection laws on the processing of personal data.

Fair Use policy.

Registered users and users without accounts are granted the ability to download files with a limited speed per second. The speed limit values are automatically calculated in real-time and assigned based on the system utilization.

The maximum size of downloadable files for both registered users and users without accounts is 25 GB. A 15-minute interval between stream/download sessions is mandatory.

Premium users' account limitations are contingent on their subscription package, with a maximum file size of 25 GB.

It is strictly prohibited to use premium accounts for debrid services or share account login and password information with other customers except the own family, living in one single household. Violation of this policy may result in the immediate blocking of your account without a refund, and we reserve the right to block access to our servers from your network. Refunds or compensation will not be granted in such cases.

Premium Accounts.

You are responsible for all applicable taxes, and we will charge tax when required by law. In the event of non-payment or declined payment, we reserve the right to cancel your Premium Account and revert your stream/download speed and storage to free account levels.

We retain the discretion to modify product or premium account prices at any time. Advance notice of such changes will be communicated via email or through visible internal communication on our website. Product prices are subject to change and may vary by country, device or previous order history. This also applies to the payment methods offered.

Premium Keys have a maximum validity of 24 months, counted from the 1st day after booking. After the 24 months, the product key is no longer redeemable and expires free of charge. It is not possible to exchange it for a newer one.

Cancellation Policy.

You may terminate your account at any time by contacting the support using the ticket system, or official email address or by accessing the cancellation option in your account settings section. If a contract has been concluded that automatically extends on a monthly basis until it is manually terminated by the customer or the provider, the contract will also be terminated. You are responsible for using up or paying out any account credit or booked services beforehand, otherwise they will be forfeited.

Refunds Policy.

Refunds will only be issued if you have not initiated any use of the advantages of the services booked, such as uploading a video which exceeds the default account storage quota (3TB) or utilizing advertising-free stream/download bandwidth (traffic). Your Premium Account will remain active until cancellation or termination in accordance with these Terms. After the expiration of the ordered and activated prepaid contract period, the account is automatically downgraded to the free of charge basic functions and limits.

Product Delivery Policy.

After receipt, validation and confirmation of your payment through independent payment processors (third party companies), a product key (also called "Premium Key" below) will be displayed in real-time and additionally sent as an email to the account holder who has been logged in during the order process. The premium key for activation can then be used to activate the ordered premium period. This can happen with the currently logged in account or with a subsequently created account. Only the full period can be redeemed, not parts of it. The product keys are not account bound. Unless otherwise restricted by local law, premium keys can only be activated in the country of order.

Disbursements.

Provided that there is a positive balance in the account, which was not obtained through ways that violate these guidelines in any way, this can be paid out. Withdrawals will be valid only after they have been requested and confirmed with a confirmation link sent to the account holder's email address. The respective payment methods offered are stored in the account area. VOE undertakes to pay out payments within 21 days after the request to the selected payment method. VOE is not liable for any incorrect payment information or errors made by third parties.

VOE reserves the right to deduct processing fees or any costs incurred in the course of the payout from the payout amount, provided that they do not exceed 50% of the payout amount. VOE reserves the right to cancel or refuse payments without accurate notification of reasons.

Third-Party Content and Links to Third-Party Sites.

voe.sx may contain links to other independent third-party Websites (“Linked Sites”) and third-party content (“Third-Party Content”). These Linked Sites and Third-Party Content are provided solely as a convenience to our visitors. Such Linked Sites and Third-Party Content are not under VOE’s control, and VOE is not responsible for and does not endorse the Third-Party Content or the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites and upon review of their respective Terms and Conditions and Privacy Policies, if any exist.

Further, VOE is not responsible for and assumes no liability for any mistakes, misstatements of law, defamation, slander, libel, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content contained in any third party content appearing on voe.sx, accessible from voe.sx or sent to you by email. You understand that the information and opinions in the third party content is neither endorsed by nor does it reflect the belief of VOE.

Notification of Alleged Copyright Infringement.

VOE reserves the right to remove any content or links that allegedly infringe another person’s copyright. Please see VOE’s DMCA Policy for further information on how VOE address claims of copyright infringement.

Errors and Corrections.

VOE does not represent nor warrant that voe.sx will be error-free, free of viruses or other harmful components, or that defects will be corrected. VOE does not warrant or represent that the information available on or through voe.sx will be correct, current, accurate, adequate, complete, useful or otherwise reliable. voe.sx may make improvements and/or changes to its features, functionality or content at any time and without notice.

DISCLAIMER.

VOE.SX IS PROVIDED ON AN AS-IS, WHERE-IS BASIS. VOE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. VOE DISCLAIMS ALL RESPONSIBILITY FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM, ARISING OUT OF OR ANY WAY RELATED TO (A) ANY ERRORS IN OR OMISSIONS FROM VOE.SX AND THE CONTENT, INCLUDING BUT NOT LIMITED TO TECHNICAL INACCURACIES AND TYPOGRAPHICAL ERRORS, (B) ANY THIRD PARTY WEB SITES OR CONTENT THEREIN DIRECTLY OR INDIRECTLY ACCESSED THROUGH LINKS IN VOE.SX, INCLUDING BUT NOT LIMITED TO ANY ERRORS IN OR OMISSIONS THEREFROM, (C) ANY E-MAILS RECEIVED FROM VOE OR THIRD PARTIES , INCLUDING BUT NOT LIMITED TO E-MAILS RECEIVED IN RESPECT OF OR IN RESPONSE TO A REQUEST FOR LEGAL PROPOSAL, (D) THE UNAVAILABILITY OF VOE.SX OR ANY PORTION THEREOF, (E) YOUR USE OF VOE.SX, OR (F) YOUR USE OF ANY EQUIPMENT OR SOFTWARE IN CONNECTION WITH VOE.SX.

LIMITATION OF LIABILITY.

VOE SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM YOUR USE OF VOE.SX. VOE SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) OF ANY KIND WHATSOEVER IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE VOE OR THE CONTENT, TO THE EXTENT THE FOREGOING LIMITATION OF LIABILITY IS PROHIBITED, VOE’S OBLIGATION TO YOU, IF ANY, FOR DAMAGES SHALL BE LIMITED TO $100.00.

Indemnity.

You agree to indemnify and hold VOE, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against VOE by any third party due to or arising out of or in connection with your use of the voe.sx.

Unlawful Activity.

Remedies for Violations.

VOE reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including but not limited to the right to block access from a particular internet address to voe.sx and its features.

Governing Law, Jurisdiction and Fiscal location.

The Terms and Conditions are governed by and construed in accordance with the laws of the Belize. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions (including any disputes or claims relating to non-contractual obligations) or your use of VOE and content will be filed only in a court located in Belize City, Belize and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts for the purpose of any such action.

Your use of voe.sx is void where prohibited by laws in jurisdictions to which you are otherwise subject, and you agree not to visit or use voe.sx or content in any such circumstances. VOE is not intended for use by minors, and any use or submission of information by minors is prohibited unless written permission by the minor’s parent or guardian is provided to VOE.

Privacy.

Your use of voe.sx is subject to the VOE Privacy Policy, and its terms are made a part of these Terms of Use by this reference. Additionally, by using the voe.sx, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to voe.sx may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Severability of Provisions.

These Terms and Conditions incorporate by reference any notices contained on voe.sx and the VOE Privacy Policy and constitute the entire agreement with respect to access to and use of voe.sx. If any provision of these Terms and Conditions is unlawful, void or unenforceable then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.

Modifications to Terms and Conditions.

VOE reserves the right to change these Terms and Conditions at any time. Updated versions of the Terms and Conditions will appear on voe.sx and are effective immediately. You are responsible for regularly reviewing the Terms and Conditions. Continued use of voe.sx after any such changes constitutes your consent to such changes.

Assignment.

You may not assign, sub-license, or otherwise transfer or encumber any agreements between you and VOE, or any of your rights or obligations under such agreements, to any person except with the prior written consent of VOE.

VOE may assign or transfer such agreements and/or rights or obligations to such affiliate of VOE’s, and VOE or such affiliate-assignee may assign or transfer such agreements and/or any rights or obligations to any third-party successor to all or substantially all of the business of assets of VOE, in each case without your prior written consent.

Language.

At the request of the parties, the official language of these Terms and Conditions, any agreements between you and VOE, and all communications and documents relating hereto is the English language, and the English-language version shall govern all interpretations of these Terms and Conditions. Automatic translations of our website content do not constitute representations of our subsidiaries or branches in the respective countries where the translated languages are spoken. These translations are generated for the convenience of our users and may not accurately reflect the specific terms, conditions, or offerings of our local entities. For precise and official information regarding our subsidiaries and branches, we recommend referring to their respective dedicated webpages or contacting them directly.